|
|
Our History:
While working in the insurance industry as an insurance adjuster, I can’t tell you how many times I heard homeowners describe themselves as being “ankle-deep in water.” So naming this business came easily when I started it in 2000.
What put me on the path to establishing Ankle Deep were the endless complaints I heard as an adjuster, about the poor quality of the services received from the service companies chosen to help them clean up and restore their properties. It was heartbreaking to discover that folks who had just experienced a frightening loss, possibly even a tragedy, were being “taken to the cleaners” by the very companies charged with cleaning up the mess! It made me angry.
And the anger became a wake up call, with “Ankle Deep” written all over it. Here was a “niche” I could enter as a small business owner, a niche with immense room for improvement, and one that would support my family and me. It was obvious to me that what people wanted and needed in a service company was prompt, professional, courteous professionals who understood how vital it is to get the job done, and done right, without delay and with uncompromising integrity.
So in March of 2000, I opened my business and I have never looked back, except to smile. The testimonials from Ankle Deep clients that you’ll be reading along the way have been music to my ears, in sharp contrast to what I heard for years as an insurance adjuster. When you can make a difference in people’s lives in the way that this company and its representatives do, you sleep soundly and well, without regrets.
My insurance industry background allows me to train my staff about insurance claims procedures and guidelines. Our staff properly advises each insurance adjustor about the scope of the loss, better serving the homeowner. And we work with all insurance carriers.
365 days a year, 24/7. Ankle Deep is here whenever you’re ankle deep in any kind of mitigation/remediation problem.
Call us today at (954) 491-4772. Our goal, always, is to exceed your expectations! We’ll help in any way we can. That’s my promise.
Harold H. Fletcher
President
Mission Statement
To provide the highest quality mitigation/remediation services through the continual education of our technicians on current industry standards.
To provide ethical and professional service to our clients.
To maintain the understanding that we are helping people through a difficult time and to do so with compassion and care.
To provide a positive work environment that encouragesthe growth and development of our staff.
Ankle Deep provides:
- Old fashioned customer care and courtesy to the homeowners we serve by respecting their time, their home, and their personal belongings.
- Honest and accurate information so that every homeowner knows exactly what we provide to ensure there are never any surprises, unmet expectations or disappointments.
- Skilled technicians who are continually trained in the most current industry standards and guidelines
- Well-maintained, fully-equipped, professionally-lettered and -driven work vehicles
- State-of-the-art equipment designed to efficiently complete the assigned service efficiently and safely, thereby reducing secondary damages caused by the passage of time (imperative especially in the matter of water damage).
- Timely communication to all parties involved via phone, fax, or email to eliminate misunderstandings and to meet the our client’s needs.
|
|
